At the time of taking out the Insurance cover, you will be provided with a card similar to the size of a credit card. The card will have an emergency assistance number for you to use in the event of an emergency or any other travel related problems, you may experience overseas.

All assistance service providers we use are highly professional.

You will have access to a highly trained team of assistance personnel (which includes medical professionals) who are available 24 hours a day 365 days a year.

Need assistance? Call us.


We recommend that all Insured persons carry this card at all times. We encourage you to use this service.

If you are travelling to an area with poor telecommunication, please ensure they have the facility to contact the assistance HELP line.